Our Service Guarantee- We make every attempt to ensure that you are satisfied with your experience at Vivid Hair Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

Refunds-All services are non-refundable but we will be more than happy to schedule a corrective service free of charge. *** The service must be a mistake from the service provider...not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service.

Cancellation Policy- FULL PAYMENT is required for the following: Less than 24 hour notification to cancel or reschedule your appointment. No Show and missed appointments.

Running Late-In consideration of our entire community and scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late. If you arrive more than 10 minutes late, you will be considered a ''no show'' and charged accordingly.